Login Experience Conformance Status and Compliance Plan
Description of the Service
Login Experience provides the authentication flows for all team members and end users. Signing in, creating an account, setting and resetting passwords, etc. Our product supports a broad range of user needs.
Conformance Status
The portions of our product covered by the European Accessibility Act observe the following standards:
WCAG 2.1 Level AA
EN 301 549
You can find product specific conformance information on the Product Accessibility page.
Response to Compliance Gaps
While we aim to ensure our products are accessible for all users, we are aware that limitations exist. Our product teams, with the support of Product Accessibility, actively work on improving Accessibility in line with customer requirements and our core values. A key point to highlight is that all customer-reported issues are assigned the highest priority.
As an end user facing product, any bug reported by a customer is immediately escalated and provided the quickest remediation date possible from the product team’s capacity.
Below you can find specific information regarding Login Experience’s plans to resolve compliance gaps as determined by various sources that include audits, internal testing and customer feedback.
| Success Criteria | Support Level | Compliance Plan |
|---|---|---|
| WCAG 2.1 – 2.1.1 Keyboard | Partially Supports | Previously resolved – Pending updated ACR |
| WCAG 2.1 – 2.4.2 Page Titled | Partially Supports | Previously resolved – Pending updated ACR |
| WCAG 2.1 – 3.1.1 Language of Page | Partially Supports | Previously resolved – Pending updated ACR |
| WCAG 2.1 – 3.2.2 Labels or Instructions | Partially Supports | Previously resolved – Pending updated ACR |
| WCAG 2.1 – 4.1.2 Name Role Value | Partially Supports | Previously resolved – Pending updated ACR |
| WCAG 2.1 – 1.3.5 Identify Input Purpose | Does Not Support | Previously resolved – Pending updated ACR |
| WCAG 2.1 – 1.4.3 Contrast (Minimum) | Partially Supports | Previously resolved – Pending updated ACR |
| WCAG 2.1 – 1.4.11 Non-text Contrast | Partially Supports | Previously resolved – Pending updated ACR |
Please note: The timeline for each compliance plan is an estimate and subject to change based on a variety of factors including changes in resourcing or prioritization, the complexity of the resolution, or changes in applicable law. Compliance plans are re-evaluated and updated as necessary twice per year.