About ZenBriefr

ZenBriefr is an AI-powered productivity tool that transforms Zendesk tickets into actionable insights, helping support teams work more efficiently while maintaining quality customer experiences.

What This Integration Does

ZenBriefr analyzes your Zendesk tickets with:

• Intelligent AI Summaries - Three summary types (Status, Handoff, Resolution) that auto-adapt to ticket complexity

• Smart OCR Processing - Extract text from screenshots, error messages, invoices, and image attachments

• Complete Context Analysis - Processes ticket description, conversation history, and internal side conversations

• Reply Assistance - AI-powered response drafting with multiple tones (Professional, Empathetic, Technical, Concise)

• Instant File Viewing - One-click modal viewer for attachments without downloads

• Cost-Optimized Processing - Smart model selection and caching keeps costs down while maintaining quality

Key Benefits:

• Dramatically reduce ticket review time - from minutes to seconds

• Handle complex multi-attachment tickets effortlessly with OCR and file intelligence

• Complete context including internal discussions and side conversations

• Draft contextual replies quickly with tone-aware AI assistance

• Stay in Zendesk - no file downloads or context switching required

• Transparent flat-rate pricing with no per-agent fees

Privacy & Data Security

Your customer data security is our top priority:

• Zero Data Storage - We never store customer ticket content or personal information

• Privacy-First Architecture - All processing is ephemeral with immediate data purging

• GDPR Compliant - Full compliance with European data protection regulations

• OpenAI Zero-Retention - AI processing uses zero data retention policies

• Enterprise Security - SOC 2 compliant infrastructure with end-to-end encryption

For complete details on our data handling practices, please review our Privacy Policy at: https://zenbriefr.com/privacy

Integration Features:

• Seamless Zendesk sidebar integration

• Three adaptive summary types for different workflows

• One-click reply drafting with customizable tones

• Modal file viewer with instant OCR processing

• Smart complexity detection for optimal analysis depth

• Real-time processing with instant results

Transform your support workflow with ZenBriefr's intelligent ticket analysis and reply assistance.