Transform your Zendesk support operations with our powerful workflow automation tool leveraging our low code interface for interactive decision trees. Designed to enhance the capabilities of your support agents, this app allows for the creation and utilization of sophisticated workflows tailored to various use cases.

Flow significantly boosts your contact center's productivity by providing agents with easy to use workflows to achieve any business outcome in one conversation view directly within Zendesk. Churn is a real problem in contact centers as is onboarding time. With Flow you can onboard new agents same day, speed up proficiency, and ensure compliance, all while delivering analytics to optimize operations and enhance customer satisfaction.

You can integrate any internal system from CRM, order management, to surface information to human agents, and update CRMs all from one internal chat like interface. There is simply nothing else in the market like it.

Low code builder

Our low code builder allows you to quickly drag and drop process flows, using decision trees, integrate your systems and quickly build out workflows for your agents. Your business process users or non technical users can easily do this for themselves. Our team is always on hand to consult and help you build out integrations if you don't want to!

Conversational chat view

Lets face it there are systems out there that allow you to build decision trees and workflows. But they are ugly, hard to use and not fun for agents. Flow provides your agents with a familiar conversational chat view that they love to work with.

60% Faster Agent Ramp-Up Time

One customer estimates they went from 1 month ramp time to 4 days with new agents.

90% Reduction in Onboarding Time

Flow reduces onboarding times by up to 90%. By providing a chat based conversational assistant allowing access to business workflows agents can right away assist customers without having to learn all about the companies process. For BPOs that means being able to onboard new agents across multiple clients quickly.

40% Reduction in Average Handling Time

Flow reduces average handling times significantly. By reducing the need to look up data from multiple systems or knowledge bases, Flow allows your agents to rapidly assist significantly reducing your contact center costs and human requirements.

Strengthen Compliance, Minimize Risk With Flow, compliance with regulatory standards is ensured. Our Decision Trees keep compliance at the forefront, minimizing breaches and reducing risk profiles while offering comprehensive auditing capabilities for every interaction.