Simplesat for Chat
Delightfully easy to use NPS (Net Promoter Score) and CSAT surveys for Zendesk
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설치
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호환:
Chat
개발자
Simplesat
Add one-click CSAT, CES, or NPS surveys to Zendesk email triggers. It only takes minutes.
Simplesat offers:
Fun and visually engaging surveys
More versatile delivery options
Multi-question surveys with conditional logic
Automated sharing of 5-star reviews
Rating and ticket info synced both ways
Add CSAT, CES, 5-Star, or NPS surveys to solved ticket emails
Embed one-click surveys directly into solved ticket Zendesk email notifications. The copy/paste process takes less than 5 minutes!
Works with Zendesk's event-based triggers or time-based automations. Inserting your survey in existing notifications means no extra emails for your clients.
Enhance Zendesk with Simplesat's deep integrations
Take your Zendesk experience to the next level by installing the Simplesat App for Zendesk Chat. With the app, you can seamlessly integrate Simplesat into Zendesk's interface, making sending surveys even easier.
To learn more about the Simplesat App for Zendesk Chat and its installation, refer to the installation instructions and further details at the top of this page.
Sync Zendesk ticket details with feedback
Gain further context about feedback by retrieving ticket info through the Zendesk API. You can sync requesters, companies, agents, groups, and any custom ticket fields. Retrieve information immediately without having to switch systems.
Add private comments and tags to tickets
Sync ratings with Zendesk ticket private comments and tags to increase visibility and transparency.
Displaying ratings and comments directly in tickets makes it easy for agents to see feedback without switching tools.
Add satisfaction ratings back to Zendesk
Take advantage of Zendesk's core satisfaction ratings by syncing feedback scores back to tickets.
Detailed ticket reporting
Effortlessly create reports for a client or a group of agents. View survey scores, stats, trends, and leaderboards – or any other information you're looking to present or explore. Filter by company, customer, agent, or any synced Zendesk attributes. Drill down to see details for any specific stat or time period.
설치 방법
If you haven't already, create a Simplesat account and start a free 14-day trial here.
Sending a survey through Zendesk Chat
Create and build a new survey
For the delivery option, choose External email embed, and then Zendesk Chat
The next time you open a Zendesk Chat window it should automatically appear in the chat's sidebar
Click the survey button and paste it in your chat
To install the Simplesat app for Zendesk Chat and embed Simplesat in your chats:
Click the install button at the top of this page to install the app in your Zendesk environment.
- When asked for an API Token, fill in your Simplesat account key from this page.
To activate Simplesat's other Zendesk integrations
- The Zendesk integrations can be activated in your Simplesat account here.
On the integrations page, you can enable a number of features, including syncing contacts, syncing feedback with tickets, updating tickets with tags and internal notes, and writing back satisfaction ratings to tickets.
- Read the full documentation on integrating Simplesat with Zendesk here.
If you have any questions at all, please don't hesitate to reach out via live chat on our website or in the app. Or you can schedule a walkthrough demo with our team here.
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