The Center for Humanitarian Technology employs Zendesk solutions for faster aid in Ukraine

2022년 08월 30일 게시

The Center for Humanitarian Technology (CFHT) has named Zendesk as a crucial technology partner in the organization’s mission to provide technology and operations solutions to global humanitarian organizations at no cost. Zendesk and CFHT joined forces earlier this year to develop and implement a customized technology solution for Step with Hope, a nonprofit serving refugees and internally displaced people in Ukraine. For that project, CFHT replaced Step with Hope’s telephone call center with a Telegram messaging-based operations center powered by Zendesk’s ticketing system.

The custom intake system—designed, deployed, and operated by CFHT leveraging Zendesk technology licenses—streamlines a previously time-consuming, manual process, increasing the humanitarian capacity of Step with Hope. This frees up volunteers to spend more time matching requests to appropriate evacuation centers and work directly with internally displaced people and refugees. In July alone, over 1,200 families received food aid by requesting support through the CFHT platform.

“CFHT and Zendesk’s partnership and collaborative solutions are making a direct, ongoing impact on Step with Hope’s operations and the displaced people we support,” said Inna Kampen, Director of Step with Hope. “Having technology and operations experts really get to know our organization, our challenges, our needs—and then build a custom solution– has enabled us to help more families in need with greater efficiency and accuracy.”

The custom intake system—designed, deployed, and operated by CFHT leveraging Zendesk technology licenses—streamlines a previously time-consuming, manual process, increasing the humanitarian capacity of Step with Hope. In July alone, over 1,200 Ukrainian families received food aid by requesting support through the CFHT platform.

“We’re grateful to the incredible volunteers at CFHT for connecting our products to the organizations operating in Ukraine that can use them to streamline the processes by which they provide essential aid,” said Alana Ramo, Director of Zendesk’s Tech for Good program. “We look forward to partnering with CFHT on future projects designing customized technology solutions for nonprofits operating in Ukraine and around the world.”

Learn more information about Zendesk’s Tech for Good program.