We’re customer services management and Zendesk experts with a global presence and a 35-year proven track record of success in the contact centre and customer experience (CX) sector. Connect complements Zendesk technology with industry expertise, project management capabilities, and our client-centric approach.

Connect is a Zendesk Premier partner in South Africa and in the United Kingdom, with expertise in implementation and support for the Zendesk suite of cloud-based customer service and support solutions.

As a leading global partner, we tailor Zendesk implementations to meet your unique needs, ensuring a solution that perfectly aligns with your business goals, leveraging Zendesk's core functionality.

Our specialised knowledge of the Zendesk CX and customer support platform, coupled with our experience, omnichannel expertise and proficiency as a systems integrator enables us to maximise the potential of Zendesk to help your business facilitate exceptional customer interactions and customer service outcomes.

We leverage our customer-centric and service-led approach and utilise our AI, data analytics, and automation expertise to orchestrate personalised CX and EX across every channel.

Awarded 'Most qualified partner in EMEA', our extensive list of qualifications and expertise include:

• Advanced Data Protection & Privacy (ADPP) Technical Enablement for Partners

• Zendesk AI Agents (Ultimate)

• Zendesk Advanced AI

• Zendesk Suite

• Zendesk QA

• Zendesk WFM

• Zendesk Sales Specialist

Our unique value propositionThe partnership between Connect and Zendesk is built on a shared commitment to delivering measurable business value. We do this through our Connect360 portfolio of services, a holistic approach to meeting client needs by combining multiple layers of expertise.

Our Connect360 framework ensures our clients are equipped with the expertise needed to achieve meaningful business outcomes, foster innovation, and deliver sustainable growth. At its core, Connect360 represents a comprehensive approach to supporting our clients throughout their entire journey, enabling success from initial strategy through to seamless implementation, adoption, and continuous value-driven optimisation.

In action, this collaborative ecosystem ensures seamless data sharing, advanced analytics, workflow automation and more, ultimately positioning Connect as the preferred technology partner for organisations seeking to drive innovation and create truly frictionless customer journeys.

Connect with us.Speak to an expert to discuss our capabilities. Visit our website or email us at info@weconnect.tech