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Virtru Secure Share

Close tickets faster by easily and securely exchanging sensitive customer info.

1 reviews

설치

52

호환:

Support

개발자

Virtru, Corp

Close support tickets faster by making it easier to securely exchange sensitive information with customers - without ever leaving Zendesk. Virtru Secure Share for Zendesk delivers easy to use file encryption for Zendesk users while also creating a safe space for your customers to submit confidential information to you, encrypted and linked directly to their ticket. Everyone maintains control over their own data - with the ability to revoke access at any time - so information can flow freely. This means you can resolve customer issues faster and deliver amazing customer service, all without compromising security.

Alternate Text

  • Completely Zendesk native...use it the same way you use Zendesk

  • Deliver a better customer experience by giving customers the confidence to share sensitive information with you

  • Reduce bottlenecks and delays in workflows by linking encrypted data directly to tickets

  • Maintain control of shared sensitive data, even if it leaves Zendesk

Security

  • SOC2

  • HIPAA

  • FEDRAMP

https://trust.virtru.com/

Feedback

We're actively collecting and incorporating feedback on the product and would welcome your views about anything that's working well or could be improved. Please submit your feedback here.

설치 방법

Zendesk App Install

  1. Click Install above and select the Zendesk tenant you wish to install to.

  2. After install, select if you want to restrict this app to any user/group/role within your organization.

  3. Now let's move on to enable their ability to securely collect sensitive text

API Authorization

  1. Click here to view instructions for creating an API Token. First, go to your Zendesk API admin section. From here you will first need to make sure “Token access” is enabled.

  2. Now, you need to click Add API Token, give it a description of “Virtru Secure Share” and click Copy to store that token in your clipboard.

  3. Finish the API Authorization step by clicking Save and then click this link to securely share this token with the Virtru Secure Share team.

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In the “Encrypted Message” section of this link be sure to include the following information:

  • The API token you just created.

  • The email address associated with your Zendesk Full Admin account.

  • The Zendesk tenant you wish to enable this for. Your tenant is your Zendesk subdomain. For help determining your subdomain, please view this article.

  1. Our staff is now going to process your request and you will receive an email with confirmation or additional tasks. This can take anywhere from 1-2 business days.

  2. Your users are now all set to both securely share and request sensitive information from anyone without ever leaving Zendesk!

Don't forget to send out the following training documentation to your users!

Training Documentation

If you encounter any trouble during this process, please email us at: support@virtru.com

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