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Azure DevOps by IdentifYou

Integrate Azure DevOps seamlessly. Create, link, comment, and view work items.

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Identifyyou Technology

The Azure DevOps by IdentifYou app empowers agents within their Zendesk interface to seamlessly execute various actions such as creating work items, linking them, notifying linked work items, and viewing and adding logs.

###APP Overview:

The mobile-friendly app comprises three main tabs/modals:

1.Home:

This serves as the primary page within the Azure DevOps connector app, featuring essential buttons and displaying linked work item names for easy navigation between tabs/modals. The 'Home' button allows users to refresh the app and return to the home tab from the link tab.

  • Create Work Item:

    • In this tab/modal, users are presented with options to directly create work items of different types such as Epic, Task, and Issue. Additionally, selecting 'More' allows users to choose from a dropdown list of work types specific to selected projects.

  • Link Work Item:

    • This tab/modal enables agents to link existing Azure DevOps Work Items to the current Zendesk ticket. The Zendesk-Azure DevOps app supports the creation or linking of multiple work items to a single Zendesk ticket.

  • Notify Work Item:

    • Here, users can notify or create comments on all linked Azure DevOps work items associated with the current Zendesk ticket.

    Work Item Log:

    Within this modal, users can access to the comment history specific to the current Zendesk ticket. Clicking on the 'View' link in the front/home page directs users to this modal, where they can view details of the work item and its logs, as well as add new comments to it

    설치 방법

  • Enter the Zendesk URL

    • For example if your Zendesk URL is https://xyz.Zendesk.com

    Zendesk Domain Name: https://xyz.Zendesk.com

    1. Enter the email id used to log into your Zendesk.

    2. Enter the Zendesk API key as generated as mentioned in the below URL.

    Reference link: https://support.zendesk.com/hc/en-us/articles/4408889192858-Generating-a-new-API-token

  • Enter your Azure DevOps account URL

    • For example https://dev.azure.com/test

  • Enter the Azure DevOps Personal Access token.

    • Reference link: https://docs.microsoft.com/en-us/azure/devops/organizations/accounts/use-personal-access-tokens-to-authenticate?view=azure-devops&tabs=preview-page

    1. Click on the Install button to install the app.

    2. The app is ready to use on your Zendesk Tickets.

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    리뷰 남기기

    Zendesk 커뮤니티에 나의 경험을 공유해 보세요

    .zendesk.com