With Intento Language Hub, your agents can respond to tickets and handle multiple chat conversations in any language right from their Zendesk workspace—cutting resolution times while keeping SLAs intact. You'll preserve your brand style and tone of voice across all languages, assigning tickets and chats based on agent expertise rather than language abilities. Our solution combines AI Agents with over 40 MT providers to meet your specific requirements while automatically storing translations for reuse—cutting costs by up to 80%.

Key Benefits

• Faster ticket resolution: Let your agents respond in any language right from the ticket interface, cutting resolution times while keeping their SLAs in check.

• Real-time translation: Watch your customer satisfaction improve as agents handle live conversations in multiple languages at once without tool-switching.

• Consistent CX across languages: Keep your brand style consistent by using glossaries that preserve your tone, terminology, and specific phrasing in every interaction, regardless of language.

• Agent efficiency: Free your best agents to help any customer, regardless of language—skill-based routing becomes your new standard.

• Cost optimization: Save up to 80% on translation costs by automatically storing and reusing translations—you'll never pay to translate the same content twice.

Key Features

• Machine Translation of Tickets & Chats – Provide real-time multilingual support in Zendesk.

• Consistent Brand Voice & Terminology – Ensure accurate translations using historical translations, specific terminology, tone of voice, and the company style guide.

• Support for 650+ Languages – Reach customers worldwide with high-quality translations.

• 40+ Machine Translation & Generative AI Providers – Choose from Amazon, DeepL, Google, Microsoft, OpenAI GPT, and more.

• Translation Storage – Automatically cache and reuse translations to maximize efficiency and cost savings.