Save time and build a better customer experience. Automatically merge duplicate tickets from the same requester based on matching fields.

Features

• Merge new tickets in real time with a trigger

• Merge your backlog with scheduled jobs

• Create rules for different scenarios

• Configure matching criteria to identify duplicates

• Match unique identifiers in the subject with regular expressions

• Specify a window of time for auto merging

• Restrict to only tickets that meet certain conditions

• Merge into either the newer ticket or older ticket

• Customize merge comments

Learn more about how it works.

Try it for free

Sign up today for a 14-day free trial. Use coupon code TRIALWOCC to try without a credit card. Cancel anytime by simply uninstalling the app.

Last updated on September 15, 2022.