Guide Translation by Language IO

Language IO Guide Translation for Articles

The Language IO plugins enable support agents to communicate with customers in up to 150 languages across all e-support channels. The Language IO plugin for Zendesk Guide automates the professional human (or machine) translation of your knowledge base articles, incorporating translation memory, glossaries and automatic link rewriting. Contact us today for a free demo and check out these top features:

• Personal data encryption: ISO-27001 certified and GDPR compliant. All personal data is encrypted before translation. For human translation, we use special tags to let linguists know the data type of the encrypted content, so they can properly translate the text around it. Personal data is decrypted before pushing it back into Zendesk. Language IO® does not store any content once the translation is pushed back.

• Personalized translation: You tell us what you want in your glossary so your industry and company specific terms are translated correctly every time. You decide what is most important in your multilingual customer support journey—cost, quality, or turnaround time

• Save on support costs: 82 percent of customers choose to read support articles before turning to other more expensive forms of customer support. If you want to save on support costs, give customers the answers that they’re looking for in their language

• Automation of the article translation process with the click of a button

• Automatic link localization

• Real time status updates on your translation projects

• Precise searches of Zendesk guides for faster translation

• Use translation memory so that when you submit new translations, we reuse previously translated content to keep costs down and improve quality and consistency