The Swiss-army knife for Zendesk!

New features

Logged notes: Timestamped and agent-attributed logging of notes with customizable editing permissions

Action buttons: Create buttons that can trigger Zendesk macros and open URLs in new tabs

Clone objects: Duplicate and move objects across locations

Key features

Pinned comments: Pin and highlight important ticket comments to prevent loss in lengthy threads

Smart notices: Craft custom notices with support for placeholders and Liquid markup, allowing dynamic display and manipulation of organization, user, and ticket field values in various conditions

Highly visible notes: View/edit important notes in the sidebar. Show/edit organization and user fields from within tickets.

Rich text editor: Customizable WYSIWYG/rich-text editor for notes

Field descriptions: Enhance agent understanding by adding instructions above and below the field, and helper tooltips revealed by hovering over an info icon

Data portability: Store notes in custom fields for connectivity with other apps, Explore and easy export

Zendesk field support: Support for all field types

Flexible field management: Utilize multiple fields for varied note purposes, controlled by Zendesk administrators

Expandable window: Expand and edit note in a larger dialog for increased visibility and ease

Advanced styling: Style fields to stand out or blend-in based on importance and data type

Why Sticky Notes?

Sticky Notes is an advanced tool designed to enhance ticket management within Zendesk. Its features can be tailored to improve visibility, streamline note management, and facilitate effective collaboration.

The app caters to a diverse user base, including customer support agents, team leads, administrators, developers, and QA professionals. It ensures that essential information is consistently visible and up-to-date. Whether pinning crucial comments or creating dynamic notes, Sticky Notes enables seamless communication across various roles. In contrast to traditional internal notes, it supports ongoing updates, preventing the loss of critical details in lengthy ticket threads.

For a detailed overview of Sticky Notes, its powerful feature set, and comprehensive insight into its professional applications, please visit: Sticky Notes - Lovestock & Leaf

Built by Lovestock & Leaf. 14-day free trial included. Free for sandbox accounts.

Looking for tailored solutions or have specific queries? Reach out at apps@lovestockleaf.com for large agent deals, alternative payment methods, or implementation advice.