주 콘텐츠로 건너뛰기

App Reviews by AppFollow

Monitor and respond to iOS, Android, and Samsung reviews right from Zendesk.

22 reviews

설치

500+

호환:

Support

개발자

AppFollow

About this app

AppFollow simplifies the way you support your mobile users.

Receive and respond to reviews without leaving your Zendesk account. This integration covers the App Store, Google Play, Samsung Galaxy Store and Mac App Store.

Pricing depends on the usage limits, for more information please visit appfollow.io

Here is what you can do with this integration:

✓ Aggregate all reviews from app stores and received them as tickets in your Zendesk account;

✓ Respond to reviews without leaving Zendesk. No redirection to app stores or consoles (replies will be posted in app stores automatically);

✓ NEW! Receive and respond to reviews of Samsung Galaxy Store;

✓ Customize what reviews to receive: by app, country, review language, number of stars, specific words;

✓ Monitor reviews' updates and keep history of all changes;

✓ Translate reviews to the language you use;

✓ Assign reviews automatically to your teammates;

✓ Create auto-tags for a faster and easier sorting of reviews that contain specific words or have a specific number of stars;

✓ Track agents' efficiency with analytics charts in Zendesk;

Find out more here appfollow.io/zendesk.

Privacy policy: get.appfollow.io/privacy.

앱 세부 정보

설치 방법

We also have Zendesk email integration allowing you to set up reply to reviews feature without installation in a couple of clicks! Check it out on https://appfollow.io/zendesk and try our free fully premium plan.

Here is a video instruction on how to install the integration https://youtu.be/bQOFFOvys80

For new users:

  1. Register for a Zendesk account using your work email.

  2. Install our native Zendesk App "App Reviews by AppFollow" from the Zendesk Marketplace.

  3. Open Admin Center → Apps and Integrations → Channel apps → AppFollow: Review Monitor > Accounts > Add Account.

  4. Add App: Copy and paste the URL of the app for which you want to receive reviews.

  5. Select Filters.

  6. Connect to AppFollow: If you already have an AppFollow account, enter your email and password. If you don't have an account, one will be created automatically.

  7. Click Add Integration. You're all set!

If you’re thinking of changing your settings, that’s what you need to do:

  1. Open Admin Center → Apps and Integrations → Channel apps → AppFollow: Review Monitor -> Accounts

  2. Click on the app you want to edit or add a new app by clicking "Add account"

Start using Zendesk app for free. Your trial will be available for 10 days.

Check our Help Center for more details: https://support.appfollow.io/hc/en-us/articles/360020979758-Zendesk-App-Integration.

If you have any questions or suggestions, please contact us at help@appfollow.io.

We’re always here to help.

Happy tracking!

리뷰 남기기

Zendesk 커뮤니티에 나의 경험을 공유해 보세요

.zendesk.com