Use email tracking to instantly see when an email was sent, opened and which comment was read!
Easily tag unread tickets to create powerful views & automations. Create a view to identify unread tickets or automatically send a reminder or follow up email for unread tickets to reduce ticket resolution times!
Create a custom Read Receipt from an author your specify. e.g.
The Read Receipts contain the sending agent or name of the agent who created the comment easily allowing your agent to determine which comment was read!
Each Read Receipt contains the first line of the comment that was read allowing your agent to easily identify which comment was read.
Quickly & easily diagnose technical issues by knowing the browser type and operating system.
We seamlessly blacklist agents in order to prevent them from accidentally creating a read receipt. You can also whitelist IP addresses when you are working with agents at a clients site.
Our Public Ticket Portal allows your customer to view, solve and update tickets without having to login. Don't worry we designed it to be extremely secure at the same time.
Once the user clicks on solve, you have the option to present a CSAT survey that we can import directly into your Zendesk instance. This will increase CSAT response rates since it requires only one additional click.
My Read Receipts & Email Tracking was created to add features Zendesk forgot. Over 1,000 companies and 100,000+ agents trust us on a daily basis.