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Shopline Support

View Shopline customer and order data inside Zendesk tickets.

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설치

Less than 5

호환:

Support

개발자

OmnigaTech

About this app

Shopline Support

OmnigaTech builds integrations that help e-commerce support teams work faster. Shopline is our integration that brings your Shopline store data directly into Zendesk Support.

What this app does

When an agent opens a ticket, the app automatically looks up the requester's email or phone number in your Shopline store and displays the matching customer profile and order history — no tab switching required.

  • View customer profile: name, email, phone, total orders, and lifetime spend
  • Browse full order history with status, payment, and fulfillment details
  • Inspect individual orders: line items, shipping address, tracking info, and refunds
  • Search for any customer by email, phone, or name

Setup

After installing the app, enter your Shopline store subdomain and API access token. The app validates your credentials and stores the configuration required to keep the integration connected.

Data and privacy

This app connects to your Shopline store via the Shopline API using the access token you provide. The following data is accessed and displayed within the Zendesk ticket sidebar:

  • Customer profile data (name, email, phone, address)
  • Order data (order number, status, items, amounts, shipping, tracking)

To enable the integration, OmnigaTech's backend service (hosted on Railway) stores your Zendesk subdomain, Shopline store domain, and Shopline access token for your app installation. This configuration data is used to authenticate requests to Shopline and maintain connection state.

Customer and order data is requested on demand and shown in Zendesk. The app also uses short-lived in-memory caching in the browser (typically 1 to 10 minutes) to reduce repeated API calls. This cache is not persisted to localStorage and is cleared when the app session reloads.

You can disconnect your store at any time from the app, which sends a disconnect request so the stored integration configuration for that Zendesk subdomain can be removed from the backend.

For our full privacy policy, visit https://www.omnigatech.com/privacy. For questions or support, contact us at contact@omnigatech.com.

앱 세부 정보

설치 방법

Installation steps

  1. Click Install to add the app to your Zendesk account.

  2. Open any ticket in Zendesk Support. The Shopline app panel will appear in the right sidebar.

  3. On first use, you will see a configuration screen. Enter the following:

  • Store Domain — your Shopline store subdomain (e.g., enter mystore for mystore.myshopline.com)
  • Access Token — your Shopline API access token

  1. To get your access token:

    • Log in to your Shopline admin panel
    • Go to Settings → API Management
    • Create a new access token with read permissions for customers and orders
    • Copy the token and paste it into the app configuration screen

  2. Click Save Configuration. The app will validate your credentials and then display customer and order data automatically when you open tickets.

If you need help, contact us at contact@omnigatech.com.

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