Redacto is your intelligent Zendesk attachment management solution that helps you maintain compliance and protect customer data by making it simple to locate and remove sensitive files from your Zendesk tickets. Enjoy a seamless workflow with clear feedback, robust filtering, and a focus on usability.

🔒 Security & Privacy

• Secure API Access: Uses Zendesk's official API with your existing authentication
• Data Stays Local: All processing happens within your Zendesk environment
• No External Transmission: No files or data leave your trusted environment

🚀 Core Features

• Advanced Search: Find tickets by number, status, tags, date range, and attachment size
• Bulk Operations: Import multiple ticket IDs from CSV/TXT files or enter manually
• Smart Detection: Automatically finds inline images and regular file uploads
• Real-time Progress: Monitor redaction progress with visual feedback
• Download Results: Get CSV summaries with ticket details and direct links

⚡ Advanced Capabilities

• Automated Tasks: Create recurring redaction workflows that run automatically
• Flexible Filtering: Use date operators, tags, and size filters for precise control
• Bulk Selection: Select all attachments or choose specific ones for redaction

⚙️ Technical Details

• Rate Limit Optimized: App is optimized to prevent API rate limiting and ensure smooth operation
• Real-time Data: Fresh data from Zendesk with each search

Need help with Redacto?
Our support team is here to assist you with any questions about using the app, redacting attachments, or managing your Zendesk data. If you need guidance or run into any issues, please reach out to us at contact@zenclab.com. We're committed to helping you keep your Zendesk environment secure and efficient.