This App requires access to the conversations API for advanced customizations (included in Zendesk Suite Professional plans or above). See About Sunshine Conversations for more information.

Unwired Logic, an IT consultancy with 20+ years of experience, specializes in solving business challenges through technology. Our latest app overcomes WhatsApp’s 24-hour messaging limit, enabling businesses to send approved templates and seamlessly resume conversations once customers reply.

Integrated with Zendesk, the app lets agents send WhatsApp templates directly from tickets, ensuring no inquiry goes unanswered. By streamlining communication, it enhances response times, customer satisfaction, and operational efficiency.

Key Features:

• Reactivates WhatsApp conversations beyond the 24-hour window, enabling seamless customer engagement.

• Fully integrates with Zendesk Support, keeping your workflow smooth and efficient.

• Sends WhatsApp templates directly from Zendesk Agent Workspace—no need to leave the platform.

• Simplifies sending WhatsApp templates with a single click, even if the customer hasn’t responded in 24 hours.

• Automatically resumes conversations once the customer replies to a template, lifting the 24-hour messaging restriction.

• Uses context-driven alerts to ensure WhatsApp templates are only sent in the right context (WhatsApp-based tickets).

Why Choose WhatsApp Message Template App?

• Eliminate complexity by replacing manual macros with a user-friendly, automated workflow.

• Keep your conversations alive and customer-centric, no matter the time lapse.

• Boost agent productivity with a tool purpose-built for efficient WhatsApp communication.

• This app is a game-changer for any business that prioritizes timely, effective customer engagement on WhatsApp. Try WhatsApp Message Template App powered by Unwired Logic today and ensure your customer conversations never miss a beat.