USU Knowledge Management

USU Knowledge Management is the leading knowledge management platform. Together with Zendesk, it puts your company's entire knowledge at agents' fingertips boosting productivity and first call resolutions while reducing ticket and call volume.

USU Agent Assist

USU Agent Assist gives agents immediate access to the information they need when and where they need it — all without leaving Zendesk. The USU Agent Assist widget automatically searches for information relevant to the current open issue and displays it compactly in a widget. The agent can solve the issue using the information or can take over parts of it that are relevant to the solution.

Spend more time helping and less time searching.

Central, Up to Date & Accurate

Benefit from a single source of truth for your company. Eliminate duplicates and data spread across shared drives, folders, local computers and more. Agents have only 1 place to search for answers and can be confident they have the latest support information.

Decision Trees

Our built-in visual decision tree tool enables you to create easily create decision trees with no code required. They are ideal troubleshooting tools and ensure consistent service in your contact center and make new agents productive faster.

Start delivering better customer experiences today.

https://usu.com