Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at Zendesk Plans

Voximplant Kit enables you to rapidly deploy and customize your intelligent cloud contact center with voice and messaging interactions.

You can now add omnichannel capabilities of Voximplant Kit directly in Zendesk to provide agents with all the information they need to deliver engaging customer experiences.

Agents can make and receive calls, log call data and add context to Zendesk tickets. Set up automated tasks triggered by contact center events, such as ticket creation or contact updates to improve agent efficiency and customer satisfaction.

With the integration enabled, when clicking a contact's Zendesk badge in Kit Softphone, it automatically opens the associated contact in Zendesk. It saves your time, increases your efficiency, and helps you prove the highest level of customer service.

You can also launch the softphone to initiate a call to one of your contacts who has a phone number associated through a single click on that contact's profile page in Zendesk.

Features

• Click-to-call connection with any contact in Zendesk

• Automatic display of Zendesk tickets

• Instant caller information

• High quality call recording

• Logging call data to Zendesk tickets

• Creating and updating Zendesk tickets

• Customizable outbound caller ID

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