IP Telecom
Integrate all phone calls in IP Telecom with Zendesk.
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설치
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호환:
Support
개발자
IP Telecom
Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing
IPT for Zendesk provides seamless integration between Zendesk and your IP Telecom Hosted Phone System enabling an exceptional service desk experience for your customers and at the same time empowering agents performance. Unify your voice communications with Zendesk to produce seamless, impactful processes that revolutionise the way your company does business.
Hosted PBX + Zendesk = Happy Customers
Make and receive calls directly from Zendesk
Calls automatically create and log tickets
Call pop-ups to show who's calling
Contextual Calling - know why an inbound call is calling before you answer
Improved analytics to help you get the most from your team
To find out more about how IPT for Zendesk integrates with Zendesk - https://www.iptelecom.ie/ipt-for-zendesk.
설치 방법
Log in to Zendesk as an admin, then click the "Admin" icon in the navigation panel.
Select Marketplace section, then find the “Iptelecom” app and click it.
On the IPTelecom app page, click Install in the upper-right corner. You will be presented with a web page.
The next page requires you to fill in a URL of your Zendesk domain.
Click Continue. The app installs to your Zendesk account.
Refresh your Zendesk page. The IPTelecom app icon shows at the top right hand corner.
Click the IPTelecom app icon. The login screen opens.
Log in with your IPTelecom HostedPBX Account.
The app is ready.
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