Auryc Session Replay
Easily watch sessions of the users submitting the tickets.
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Auryc
Auryc is a client-side journey intelligence platform that surfaces real-time insights with powerful visual context across all of your digital ecommerce journeys. We are helping enterprises find and resolve the customer journey issues that directly impact conversions and customer satisfaction.
Auryc’s like having an expert CX analyst in-house who witnesses and delivers deep ROI insights about what your customers are experiencing and why they are buying- or why not.
The Auryc App for Zendesk allows you to watch the sessions for the customer who submits a ticket, as long as their email address is sent as an identity or as the email user property to Auryc.
설치 방법
Instructions
Before Installation
Prior to installation, please obtain your Site ID and API token from the Auryc portal -> Project Settings -> Installation Guide -> Integration.
Installation
Find the Auryc App in the Zendesk App store and install the Auryc widget to your Zendesk account.
Enter your Site ID and API token obtained from the Auryc Portal.
(Optional) Enter the maximum number of matching sessions that you would like to see in the Limit field.
Click Update to save these settings.
Make sure the user’s email is sent to Auryc either as an identity or as the ‘email’ user property:- auryc.identify('abc@example.com')- auryc.addUserProperties({'email':'abc@example.com'});
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