With 8returns, you automate your return policy, save money, and gain time forwhat really matters. Set specific rules and customize the portal down to thelast detail. Delight your customers with a returns experience that matches yourbrand identity perfectly. We help you turn returns into a positive touchpointthat strengthens customer loyalty and integrates seamlessly into the shoppingexperience.

You need to have an account with 8returns to use this app.

8returns Agent is a support app that displays the details of customers' returnsright from their support ticket. It helps support agents to quickly access returninformation and provide better customer service. The app integrates seamlesslywith the 8returns platform, allowing agents to view return details and statuswithout leaving the support interface.

How it works

When you have the 8returns Agent app installed, it will automatically displayreturns associated with the e-mail address of the customer who submitted thesupport ticket. That might not always help, for example if the customer useddifferent contact details, so there is also an option to manually enter anorder ID or another e-mail address.

The app will then fetch the return details from 8returns and display them in auser-friendly format. Support agents can see the status of the return and theitems being returned. This allows agents to quickly understand the context ofthe return and provide accurate information to the customer.

Security and Privacy

The app only fetches return details when a support ticket is opened, in orderto display it to the user; no data is stored in the app itself. The app onlycommunicates with the 8returns API to fetch return details. All communicationis secured using HTTPS, and is authenticated using OAuth2 tokens - that is, theapp does not ask you for your password, you log in on 8returns and authorizethe app to access your return data.

When using 8returns, you are covered by our privacypolicy and terms ofservice. Pleasereview these documents to understand how your data is handled.