Available to all customers on a Zendesk Suite plan or Customers with Support + Talk Partner Edition - Learn more at https://www.zendesk.com/pricing/

SMS, WhatsApp & Calling – Seamlessly Inside Zendesk

HelloSend is a unified customer communication platform built for modern teams. We help businesses streamline conversations across SMS, WhatsApp, and voice — all from one place. Trusted by growing teams worldwide, HelloSend simplifies messaging with powerful automation and deep CRM integrations.

With the HelloSend app for Zendesk, your support, sales, and service teams can manage real-time conversations directly from tickets — without switching tools.

• Send & receive SMS and WhatsApp messages from Zendesk tickets
  
• Supports both Meta WhatsApp Business and Mobile WhatsApp (QR-based)
  
• Make and receive voice calls with automatic ticket logging and call recording
  
• Unified Shared Inbox for real-time collaboration across your team
  
• Role-Based Access Control (RBAC) to manage access by user role
  
• View complete conversation history for better ticket context
  
• Easy setup with Twilio or RingCentral — no developer required
  
• ISO 27001 & SOC 2 certified for enterprise-grade security and compliance

We make it easy to centralize all customer conversations inside Zendesk, automate follow-ups, and give every team member the full context they need — across SMS, WhatsApp, and voice.
Start your free trial and bring SMS, WhatsApp, and calling into Zendesk — the smart way to connect with your customers.

Data Disclosure

HelloSend only processes customer data necessary to provide messaging and communication services inside Zendesk. All message content, call records, and metadata are securely transmitted and stored using enterprise-grade encryption. Data is never shared with unauthorized third parties and is handled in compliance with ISO 27001 and SOC 2 standards to ensure it is not misused or exposed to unauthorized access.