What is a PHP (PHP:Hypertext Preprocessor) ticket system?
PHP is a server-side scripting language designed primarily for web design, but also used as a general-purpose programming language. A PHP ticket system is an advanced free ticketing system, written in PHP with a MySQL backend, which includes user management through sessions, a search function and several other functions to simplify ticket system management.
It can be hosted on any platform running PHP. Zendesk maintains an official PHP API client. Their client's software supports creating tickets, retrieving and updating tickets, deleting tickets, and more, in Zendesk Support.
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You have several options in terms of the languages the Zendesk API uses. All modern languages, including PHP, let you make HTTP requests and handle HTTP responses. But why reinvent the wheel? Using an API client is a great way to speed up development. An API client takes care of a lot of the low-level details of making requests and handling responses and lets you focus on writing code specific to your particular project.
Tickets are the ways and means through which your end users (customers) request information with agents in Zendesk for customer service. Tickets can originate through a number of support channels, including email, help desk, chat, phone calls, Twitter, Facebook, or the API. All tickets have a core set of properties.
With Zendesk Support you experience:
- A simple system for tracking, prioritizing, and solving customer support tickets
- All your customer information in one convenient place for efficient communication
- Increased trust with your customers and more success for your agents
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There’s a lot more where this came from. Keep exploring the world of PHP ticketing systems, free help desk software, and email ticketing.