Install this addon only if you are using a former chat version.Make sure you have already installed Birdie main app named «Birdie - Screen Recording» before installing this addon

Birdie is trusted by 2,500+ leading support teams.

Let customers show the issue with screen recordings, empowering your team to resolve complex tickets 7x faster. Here’s how:

SCREEN RECORDING

• Request Screen Recordings from Customers
  Skip the back-and-forth. Enable customers to record their screens to show issues instead of explaining them via text or live calls.

• Capture Console Logs and Network Requests
  Automatically collect console logs, network activity, device details, and session metadata to equip your developers and Level 2 agents with the insights they need for faster troubleshooting.

• Integrate Birdie into every Zendesk Workflow
  From ticket forms to auto-replies, agent signatures, macros, and AI agents—Birdie integrates seamlessly into every Zendesk workflow.

• Send Screen Recordings to Customers
  Deliver crystal-clear guidance by sharing screen recordings with your customers.

• Birdie SDK
  Embed Birdie’s recorder seamlessly into your product through any button, link, or element, and receive recordings directly in Zendesk.

WHY TEAMS LOVE BIRDIE

• 🪄 No Downloads Required: Customers record instantly—no installs, no hassle.

• 🎨 Custom Branding: Ensure a polished, branded experience.

• 🙈 Hide Sensitive Data: Automatically blur sensitive information for compliance and trust.

• 🔐 Enterprise-Grade Security: Includes SAML SSO, on-premise options, and customizable data retention policies.

• 📈 Proven Results: +60% faster resolutions, -35% escalations, and +20% Customer Effort Score.

Birdie makes ticket resolution easier, faster, and more efficient for both customers and agents.

📖 Learn more at birdie.so.📩 For support, visit our Help Center or email us at support@birdie.so.