Protocol Generator

Protocol Generator automatically creates unique, formatted protocol numbers and writes them directly into a custom ticket field the moment a ticket is created — no manual work needed.

Key features:• Customizable format — set a prefix, suffix, separator, and number of random digits (e.g. 2026-483921-BR)• Group filtering — enable the protocol only for specific agent groups, leaving other groups unaffected• Overwrite protection — skip generation if the field is already filled• Multilingual — full support for English, Portuguese, and Spanish, auto-detected from the agent's Zendesk locale• Settings panel — configure everything from the left nav bar, no code required

How it works:Once installed, the app runs silently in the ticket sidebar. When a new ticket is opened in an active group, it generates a protocol number following your configured format and saves it to the custom field you defined during installation. Agents can also copy the number or regenerate it with a single click.

Data & Privacy:Protocol Generator does not collect, store, transmit, or share any customer data with external servers or third parties. All processing happens entirely within your Zendesk instance using the Zendesk App Framework (ZAF). Configuration preferences are saved locally in the agent's browser via localStorage and never leave the device. No analytics, no tracking, no external API calls. For more information, see our privacy policy at https://tldrzd.tiiny.site/