Macro Search by Swifteq is a useful tool designed to enhance your support team's efficiency by enabling quick and precise searches through your Zendesk macros.

With this app, agents can effortlessly locate and apply the right macros, ensuring faster and more accurate responses to customer inquiries.

💰 Pricing: €5/agent/month with significant discounts for large teams, including an unlimited plan. Contact us to learn more!

Features That Make Macro Search Your Tool of Choice

✅ Advanced Macro Search Capabilities

Quickly find macros by searching through titles and comments, enabling agents to access the exact responses they need without delay.

✅ Multi-Lingual Support

Search through dynamic content using keywords from your customers' language, ensuring effective communication across diverse audiences.

✅ Macro Preview

Instantly preview macro content with a single click, allowing agents to verify the relevance of a macro before applying it.

✅ Instant Macro Apply

Apply macros instantly with one click, eliminating the need for copy and paste and reducing response times.

Benefits You Can’t Refuse

⏱️ Increased Efficiency

Reduce the time agents spend searching for the right macros, allowing them to focus on resolving customer issues promptly.

🎯 Improved Accuracy

Ensure the correct macros are applied, leading to consistent and accurate responses that enhance customer satisfaction.

📉 Lower Support Costs

Streamlined workflows mean fewer resources spent on each ticket, saving your team time and money.

🌍 Enhanced Communication

With multi-lingual support, cater to a global customer base by effectively managing and applying macros in various languages.

🤩 Reduce Stress

Simplify your workflows so your agents can focus on helping customers, not searching for tools.

🌟 Stay Organized

With filters and search capabilities, your macro library stays clean, organized, and easy to navigate.

🔗 Seamless Integration

Integrates effortlessly with Zendesk Support, fitting smoothly into your existing workflow without the need for additional training.

Get started in few easy steps

1. Sign up for a free 14-day trial at swifteq.com/zendesk-macro-search

2. Connect Swifteq to Zendesk Support. This will allow us to load and index your macros in multiple languages. When the process is finished an API key will be provided.

3. Install the Macro Search app in your Zendesk Support instance

4. Configure the installed app with the API key provided in the first step.

Support and Resources:

For assistance or more information, visit our support page or contact our support team directly through the app.

About the Developer:

Macro Search App is developed by Swifteq, a qualified Zendesk technology partner. Our suite of Automation, Help Center, and Agent-Assist Zendesk apps help Support Teams work smarter while keeping the customer experience at the center of everything they do.

No more guesswork. No more delays.

By simplifying the process of finding and applying macros, this app empowers your team to deliver faster, more accurate, and personalized responses.

👉 Try Macro Search now and see the impact it can have on your team's performance.