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Spend 5x less time searching and writing answers in Zendesk
Blazing fast search that helps knowledge-centered support teams find and reuse answers buried in historical support tickets and help center articles. Ideal for SaaS and Technical Support teams.
Benefits to your team
Boost agents productivity and reduce average handling times
Faster and better onboarding of new team members
Increase utilization of knowledge base articles
Reduce escalation of complex customer issues
Features
Library of templates: quickly turn previous answers into a library of templates that is personal to each agent.
Search past tickets and articles: quickly find information to help solve tickets more efficiently.
Article snippets: reuse past answers that include links to knowledge base articles
Screenshots: find and insert previously used screenshots and explanations
Coming soon: search for answers in past Slack conversations, Confluence and Jira.
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Learn how Answer Search can boost your team's productivity.
No up-front investment.
Works out of the box for teams of all sizes.
Flexible and Transparent Data Controls: you have full control on what data from your Zendesk account you allow us to read and use.