Answer Search
One place to search and reuse answers buried in historical support tickets
1 reviews
설치
8
호환:
Support
개발자
Swifteq
Spend 5x less time searching and writing answers in Zendesk
Blazing fast search that helps knowledge-centered support teams find and reuse answers buried in historical support tickets and help center articles. Ideal for SaaS and Technical Support teams.
Benefits to your team
Boost agents productivity and reduce average handling times
Faster and better onboarding of new team members
Increase utilization of knowledge base articles
Reduce escalation of complex customer issues
Features
Library of templates: quickly turn previous answers into a library of templates that is personal to each agent.
Search past tickets and articles: quickly find information to help solve tickets more efficiently.
Article snippets: reuse past answers that include links to knowledge base articles
Screenshots: find and insert previously used screenshots and explanations
Coming soon: search for answers in past Slack conversations, Confluence and Jira.
Start your free 14-day trial now
Learn how Answer Search can boost your team's productivity.
No up-front investment.
Works out of the box for teams of all sizes.
Flexible and Transparent Data Controls: you have full control on what data from your Zendesk account you allow us to read and use.
설치 방법
Get started in few easy steps
Sign up for a free 14-day trial at swifteq.com/answer-search-zendesk
Connect Swifteq to Zendesk Support. This will allow us to load historical tickets and automatically detect and index previously used answers. When the process is finished an API key will be provided.
Install the Answer Search app in your Zendesk Support instance
Configure the installed app with the API key provided in the first step.
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