IntegrateCloud Connector for Azure DevOps Pro
Automate Sharing of data between Zendesk and Azure DevOps using IntegrateCloud
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설치
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Support
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IntegrateCloud
Azure DevOps integration by IntegrateCloud is seamless integration between Zendesk and Azure DevOps.
Connect Zendesk support and Azure Devops development teams using IntegrateCloud.
Azure DevOps integration allows the agents to create DevOps work items from Zendesk ticket easily.
Create Bug,Epic,Feature,User Story,Product Backlog work item right from the app.
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They can use this app search and link existing work items and notify Azure DevOps work items. Using this app, you can collaborate with your support
Zedesk Agents can search and link existing workitems from Azure Devops in the IntegrateCloud app itself.
Zendesk - Azure DevOps app by IntegrateCloud also allows syncing of comments and status and other custom fields from Zendesk to Azure Devops and from Azure Devops to Zendesk . The app integration syncing of comments from Zendesk to Azure DevOps and Azure DevOps to Zendesk will help you alot in increasing the productivity of your team.
Zendesk - The Zendesk Azure Devops app by IntegrateCloud is easy to setup and use.The Zendesk - Azure DevOps app provides huge number of features in the app like Create New Work Item, Link Existing Work Item, Notify linked work items, View History of Work Item, Search and link Work Item.
Create New Work Item
The Create Work Item: lets the Zendesk user create a new work item # in Azure DevOps platform. The Support agent can select different fields like Project, Work Item Type (like Bug, Feature, Epic,Task, Product Backlog, Issue or any other Custom Work Item), Area, Iteration, Custom Fields, Upload Fields. Based on Zendesk user inputs and selections in the Create new Work Item form, the work item will be created instantly in the Azure DevOps and then display the corresponding information details will be displayed in the Azure DevOps integration app.
Link Existing Work Item
The Link button in the Zendesk-Azure DevOps app allows the support agent to link an existing Azure DevOps Workitem # to the current Zendesk ticket. Zendesk - Azure DevOps app allows the user to create or link multiple work items to one Zendesk ticket.
Notify linked Work Items
Notify button in Zendesk - Azure DevOps app allows the support agent to notify all or particular Azure DevOps work items. The linked ticket information will be displayed in the comment in the Azure DevOps Work Item. The support agent can also send the files from Zendesk to Azure Devops while notifying.
Work Item History
In the Zendesk - Azure DevOps app Work Item history modal shows the details of work item history including the comments and few other details history of the linked work item.Users can link existing work items to any Zendesk tickets. Users can also send the notifications to work items.
Syncing of Comments and Status
In the Zendesk-Azure DevOps Integration app Syncing lets you enable the syncing of comments,status and attachments from Azure DevOps to Zendesk and syncing of comments from Zendesk to Azure DevOps instantly.
The Zendesk Azure Devops integration app is available for full 30 day free trial For more information, please visit our website at https://integratecloud.com
for any help related to setup, please visit to our support website https://support.integratecloud.com/zendesk-azure-devops-connector
설치 방법
Click Install button to install the app to your Zendesk instance.
Once the app is installed, go to any of your existing ticket or create a new ticket.
Click on the Apps link and you will see the DevOps Integration Azure DevOps App.
Click on Authenticate button to authenticate your Zendesk and Azure DevOps Credentials. In the popup fill the Zendesk URL, Zendesk API token and Azure DevOps credentials like Azure DevOps account URL, Azure DevOps personal access token then click validate. Once the credentials are validated you are ready to use the app.
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