SaaSly.in offers YouTube channel integration for Zendesk, allowing users to manage multiple accounts within a unified inbox. This integration facilitates the efficient handling of YouTube comments as tickets, with ChatGPT support ensuring prompt and accurate customer responses.

AI boosts your agents' productivity and efficiency!

Features:

• Create a ticket for each customer comment, regardless of the channels, video, or shorts.

• Agents can efficiently respond & manage YouTube comments directly within the Zendesk app

• Users can configure videos or channels by enabling or disabling buttons in the settings to create tickets for specific channels or videos.

• Users should be able to configure roles and groups to assign tickets to specific roles or groups within Zendesk.

• A single-view dashboard provides analytical data such as the total number of connected YouTube accounts, total channel and comment counts, total shorts and comment counts, and total video counts.

• Channel-wise analytics in tables and graphs are available on the dashboard for comments created over the course of a month.

ChatGPT enables users to:

• Provide personalized responses to customers based on ticket descriptions, and conversations.

• Generate responses from ticket summaries in a matter of seconds.

• Deliver error-free responses with correct grammar and spelling.

• Respond to customers in a formal or casual tone.

• Utilize the Playground option to create flexible prompt responses.

• Choose to send responses as public replies or add them as internal notes.

• Copy responses to the clipboard for future use.

Feel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at people@saasly.in