Teams Direct
Send and receive messages between Zendesk and Microsoft Teams
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Support
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LEAFWORKS
How the Teams Direct App works
To create a communication channel between MS Teams and Zendesk Tickets, we have developed an application that is simple to set up and also easy to use.You can not only send messages from Zendesk to MS Teams, but also answer directly from MS Teams to Zendesk.
No 3rd party tool is needed to create the connection, all you need is our Teams Direct App.
Overview
The Teams Direct App creates a communication channel between MS Teams and Zendesk. You will find the application in the ticket sidebar, where you can send messages to your Teams groups, answers will be shown in the ticket as internal notes. Attachments in tickets can be sent as links to MS Teams. The usage can be restricted to certain groups.
Features
- The app creates a communication channel from Zendesk to MS Teams
- Choose specific comments to send
- Send ticket attachments as links to MS Teams
- No need for 3rd party tools
- Group restrictions
App inquiries
Contact us if you have any questions, comments, or feature requests regarding this app.
About Leafworks
At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.
Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.
More from Leafworks
Contact
Mail: zendesk@leafworks.de | Web: www.leafworks.de
설치 방법
Open Zendesk -> Settings -> Fields
Create a new Checkbox Field (this will be used to detect an answer from Teams with a specific tag e.g. msteams_answered)
Copy the field id
Open Zendesk -> Settings -> Zendesk Support Apps -> Teams Direct
Paste the field id to "answerField"
Now you have the ability to create a trigger to listen on the tag. Example: “Ticket update + Tag msteams_answered is set, then remove the tag and set the Ticket back to open”
Open the Teams-Channel you would like to connect
Add a new App “Incoming-Webhook”
Copy the URL
Open Zendesk->Settings->Zendesk Support Apps->Teams Direct Paste the Channelname + URL in the according JSON format in “channelConfiguration” . Example: [{"Channelname1": "URL1", {"Channelname2": "URL2"},{"Channelname3": "URL3"}]
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