The fastest way to triage tickets in Zendesk!

Join high-performing support teams who are streamlining workflows and boosting productivity with the Triage app. Watch the short video below to see why Triage is quickly becoming a must-have Zendesk power tool:

The Triage app for Zendesk is built to help support teams cut through the noise and handle tickets at lightning speed. No more diving in and out of ticket views. With the Triage app, agents can apply many changes to a ticket with a single click.

Create unlimited instant actions tailored to your workflow.

Whether you're escalating issues, assigning tickets to different teams, or applying tags, Triage lets you create as many predefined actions as you need. That means agents spend less time on repetitive tasks and more time delivering great support.

Turn ticket triage into a streamlined, satisfying process.

By eliminating friction and boosting efficiency, the Triage app transforms triage from a frustrating chore into a smooth, high-speed operation. It’s the ideal solution for high-volume teams looking to scale their performance without scaling their effort. Try it free today, or install it as part of the full suite of SweetHawk apps to supercharge your Zendesk workflows.

Supercharge speed and slash Effort. Here’s how Triage delivers…

⚡ Ultra-fast ticket handling – Apply multiple changes in a single click.

🛠 Unlimited instant actions – Customize workflows to fit your scenarios.

🔄 Eliminates repetitive steps – Reduce unnecessary clicks in and out of tickets.

🚀 Boosts agent productivity – Spend more time helping customers.

📈 Scales support without extra effort – Ideal for high-volume teams.

"SweetHawk has been an absolute godsend for us in terms of helping us manage our workflows."
— Melanie Hobman, Managed Service Delivery Manager at Star21

"The integration of SweetHawk has taken Zendesk to the next level."
— Ruthie Buckler, Special Projects Program Manager at Calvert County

About SweetHawk

SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as ITSM change management, HR process automation, and project management. Our apps include:

• Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
• Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
• Calendar - link calendar events with Zendesk tickets to make your planning process simpler
• Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.

If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the SweetHawk Suite.