Agent Co-writer helps support teams write polished, consistent, and fast replies inside Zendesk.Agents can generate professional messages, instantly summarize long conversations, and translate content when needed without leaving the ticket view.

Whether you need a refined answer, a clear explanation, or a reply prepared in the customer's language, this Zendesk copilot empowers every agent to respond confidently and efficiently.

Key Features of Swifteq’s Agent Co-writer

✅ AI Reply Generation: Produce complete, structured replies from a short prompt. The AI enhances tone, clarity, and style to deliver messages that feel polished and professional.

✅ Instant Ticket Summary: View a concise summary of the entire conversation as soon as the ticket opens. Quickly understand the context and issue without reading every message.

✅ Help Center Resource Integration: Search your Help Center content directly from the app. Insert links, reference articles, and use your knowledge base material to craft accurate, helpful replies.

✅ Team Writing Guidelines: Set writing preferences for the entire team to ensure messages follow your brand’s tone, terminology, and quality standards.

✅ Custom Team Prompts: Admins and team leaders can create custom prompts for agents. The app includes predefined prompts like "proofread this message", "compose this reply using a professional tone", and "fix the grammar". Team leaders can tailor these prompts and save them according to their needs.

✅ Translation Included: Translate customer messages instantly and reply in your own language. The app automatically translates your response back into the customer’s language.

✅ Custom Glossary: Define key terms and product vocabulary so translations remain accurate and aligned with your brand voice.

✅ Adjustable Translation Prompt: Customize how translation output is generated so it reflects your preferred tone and terminology.

✅ Flexible Pricing: Start free with up to 100 replies and 100 translations per month. Upgrade to unlimited usage for $9.00 per agent per month. You can limit access to selected team members.

Major Benefits of Using Agent Co-writer

• Higher Agent Productivity: Draft replies faster and focus on solving customer issues instead of writing from scratch.

• Clear, Consistent Communication: AI guided replies follow your tone, terminology, and glossary rules, ensuring every message matches your brand.

• Global Support Made Simple: Translate messages in both directions and handle multilingual tickets without extra staffing

Free 7 day trial, then $9 per agent per month.

Choose the Free option to begin your trial.

Data Privacy: We understand that you take your customers’ data very seriously, which is why we are fully transparent about how we handle the data you provide to us for processing, including your Zendesk data. Our Data Processing Policy gives a detailed explanation of how we access, store, and use both your data and your customers’ data when you use our apps. Scroll down to the Agent Co-writer section to learn how we handle data specifically for this app.

About the Developer:

Agent Co-writer is developed by Swifteq, a Zendesk tech partner that builds apps to help support teams do more with less.