Split tickets. Stay organized.

Ever had a customer submit multiple requests in one ticket? Or follow up in a thread with a completely unrelated issue?

It happens all the time, and it makes life harder for your team. Things get hard to track, and conversations get confusing.

Ticket Split 2025 makes it simple to split out separate issues—without the mess

Without Ticket Split 2025, teams end up manually creating new tickets, copying content, and linking them together.
It works—but it’s slow, error-prone, and throws off your reporting.

As one support manager put it:

“It messes up our metrics on issue tracking to combine issues within a single ticket.”

With Ticket Split 2025, you can cleanly split tickets in just a few clicks—without disrupting your workflows.

What you can do with Ticket Split

• Split tickets in seconds: Turn any comment into a new, linked ticket
  
• Keep all context: Assignees, requesters, fields, attachments, CCs, and forms
  
• Optional AI suggestions: Co-pilot recommends smart splits, but your agents stay in control
  
• Automatic linking: Tickets are automatically linked for easy navigation
  

Take a look at the app in action:

You can also close tickets

• Add a comment explaining why a ticket is being closed, keeping communication clear
  
• Close tickets instantly with two clicks—admins can turn this feature on or off as needed
  

Designed for clarity. Built for scale.

You shouldn’t have to pay per agent just to stay organized.
Ticket Split 2025 is priced per account—so you can scale your team without scaling your costs.

Install in 30 seconds

No setup. No configuration.
Just install the app and start splitting and closing tickets right away.

Trusted by great teams

Ticket Split 2025 is built by Adelante—a trusted Zendesk partner behind apps used by leading support teams around the world.

Rock-Solid Security

We take security seriously—and built this app with enterprise-grade protections from day one.- ✅ HIPAA and GDPR compliant
- ✅ ISO 27001 certified
- ✅ Hosted on AWS for unmatched reliability
- ✅ Data encrypted in transit using TLS 1.2+ protocols
- ✅ Zero long-term storage: Ticket data is processed in real time and immediately deleted
- ✅ EU data residency options available to meet your compliance requirements

Who are we?

We are Adelante and Premium Plus, experts in Zendesk solutions.Adelante builds Zendesk apps that simplify customer service workflows and empower your team with the tools they need to succeed.
Premium Plus is a Zendesk EMEA Partner of the Year and your guide to better CX & EX. With 100% focus on Zendesk and over 10 years of experience, we help you unlock the full potential of your platform.Together, Premium Plus ensures seamless implementation and optimization, and Adelante develops AI-driven applications for smarter support.

FAQ

Will the AI split tickets for me?
No. When the AI co-pilot is activated, it will recommend optional splits to help your agents work faster. If inactive, the app allows manual splitting. In either case, tickets are only split with agent approval.

How long does setup take?
Setup is quick and simple—install the app, create an account, and you’re up and running in less than 30 seconds.

What if I need help or adjustments?
Our support team is here to assist with questions, feedback, or customizations to ensure your workflow is flawless.

Need something else?

We build what teams ask for. Let us know what would help.

Ready to work cleaner and faster?

Install Ticket Split 2025 and get started!