Are you tired of growing ticket volume and information overload in your Zendesk support? Are your agents overwhelmed, and having a hard time dealing with customer orders, invoices, and attachments in your Zendesk support? UpBrains AI Copilot for Zendesk unleashes the power of AI to streamline your ticket processing workflows and assist in intelligent response generation for tickets using your prior responses, information in your resources, and knowledge bases. Empower your team to do more through the power of UpBrains AI Copilot while spending less time! Offering pioneering AI capabilities, UpBrains AI Copilot enables you to automate responses, understand complex customer interactions quickly, extract key information from attachments, analyze sentiments, and search your resources all without leaving Zendesk. AI-powered capabilities and seamless integration ensure efficient handling of customer interactions, document management, and workflow automation for your team, all within the familiar Zendesk interface.

Key Features:

• Summarize past customer conversations: Summarize a given ticket or a set of tickets from a given customer to understand their issues better.
• Find answers from your resources and APIs: Ask questions from your resources, articles, website, and systems directly from the UpBrains AI interface,
• Draft responses to your tickets: Automatically draft professional responses to your incoming tickets using your resources, similar past tickets, and external APIs and systems.
• Process your ticket attachments intelligently: OCR your PDF, image, and scanned document attachments. Extract key information from your variety of document types including ID documents, invoices, bank statements, and more with AI accurately right from Zendesk using UpBrains AI Copilot.
• Seamless integration: Connect your Zendesk with your existing tools and data sources.

With UpBrains AI, you can:

• Boost efficiency: Free your agents from repetitive tasks and focus on complex issues.
• Reduce response times and improve customer satisfaction: Deliver faster resolutions and a smoother customer journey.
• Minimize errors and ensure data accuracy: Eliminate manual data entry and automate validation processes.
• Empower your team and scale your operations: Give your agents the tools to be more productive and handle increased volume.

Try it for free

Sign up today for a 14-day free trial. No credit card required.

Ready to get started?

See our Quick Start Guide. Contact info@upbrains.ai with any questions.