Meet Premium Plus, a Zendesk Global Partner of the Year and your one-stop shop for every aspect of Zendesk success. Premium Plus doesn't just set you up and wave goodbye. We become your long-term CX and EX ally, guiding you from choosing the perfect Zendesk licence to successful implementation and optimisation, integrating AI solutions, and turning customer data into powerful insights. Our 100% focus on Zendesk and 10+ years of unmatched expertise ensure you receive expert guidance to maximise your platform investment.
What makes us different?
Zendesk is in our DNA: 100% focus, 10+ years’ expertise, and 1000+ happy customers. Unlike generalist consultants, we focus solely on Zendesk solutions, allowing us to deliver deeper insights and more effective implementations that drive measurable results for your customer service operations.
Your One-Stop Zendesk Partner: From initial setup to advanced customisation, we handle everything in-house. Our comprehensive services include implementation, optimisation, continuous improvement, AI integration, training, help centre themes, and custom development, eliminating the need to juggle multiple vendors and ensuring seamless project delivery.
Award-winning expertise: Our dedication to delivering outstanding customer and employee experiences has earned us industry-wide recognition, including EMEA Zendesk Excellence Partner 2024, EMEA Zendesk Partner 2023, and Zendesk Global Master Partner 2020.
- Real Results, Happy Customers: Our customers’ success speaks for itself. See how organisations like yours have transformed their customer and employee experience with Premium Plus and Zendesk. Real results, real impact.
- Buy directly – save time: Skip the hassle. Buy Zendesk licences straight from us, along with tailored onboarding and support.
Discover the full range of support and services we offer for Zendesk
Our packages are based on the needs of new and experienced Zendesk users. Choose the right one for your company.
Professional training that impresses
Turn your team into Zendesk superstars with our trainings created by certified Zendesk specialists with extensive expertise.
Discover all our Zendesk trainings
Advanced apps and integrations
Apps allow you to extend the default functionality of Zendesk and streamline your processes.
Stunning help centre themes, zero code
Instantly upgrade your Zendesk help centre look and feel with ready-to-go themes or go fully custom with our expert developers.
Readymade Zendesk themes look nice and operate smoothly on every device. They are fast and easy to install even if you aren't a developer. You can also customise them to fit your brand without coding.
Discover our ready-to-use Zendesk themes
Help centre customisation
If you want a more tailored help centre that meets all your unique requirements, go for a custom theme. Our Zendesk-certified developers will help you realise all your ideas. If you don't have a mockup, don't worry, we'll help you create one.
Check out these custom Zendesk themes
Best phone solutions
But that's not all! Do your agents use the phone a lot? We offer the best phone solutions for Zendesk.
Smart reporting
Analysing and sharing data is a crucial CX and EX element. Premium Plus can help you translate all data into smart reports and get useful insights for your team.
Discover our smart reporting solutions for Zendesk
Contact Premium Plus, your one-stop shop for Zendesk licences, implementation, optimisation, AI and everything in between.**
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Kareem Hesham Basyouni Desouki
PremiumPlus is a greater partner, very organized and excellent knowledge of products and business requirements. They've helped us with Ultimate GPT (Zendesk AI) implementation and Elena was our backbone, always there for us in a cheerful, proactive and supportive manner. It was a smooth experience for us and seemless. Thank you again for all the support and grateful to the Senior management and CEO of PremiumPlus for having such a unique and great team! Keep it up.
익명
For us, PremiumPlus was one of the main reasons we decided to start working with ZenDesk. As an organization, you're not always just looking for a technical implementation partner. You're also looking for a sparring partner who challenges you. Even more than their flawless and swift implementation of ZenDesk, it was their expertise in customer contact and customer experience that enabled us to take major steps in a short amount of time - and more importantly, to keep progressing.
Thabo De Keyzer
Premium Plus recently supported us during a key transition from standard Zendesk messaging to an AI-powered chatbot. While we handled the build internally, their feedback was incredibly valuable, and we were impressed by their deep expertise and guidance throughout the process.
Stewart Langley
We recently navigated a brand transition with a very challenging deadline. Premium Plus ensured the impact on our Zendesk environment was seamless, and their expert advice and support were invaluable during the process. Stewart Langley - Choreograph.
Carole Legrand
Parfait : notre conseiller, Bernard, était très compétent et très sympa ! Nous avons passé des séances aussi agréables qu'utiles. Notre Zendesk est mieux paramétré que jamais. Nous avons mis en place une toute nouvelle méthodo qui aide les collaborateurs. Nous avons eu les réponses à toutes nos questions. Bref. Parfait ! :)
Response from developer
10 months agoBonjour Carole, Merci infiniment pour ce retour exceptionnel ! Nous sommes ravis d'apprendre que votre expérience avec Bernard a été à la fois agréable et fructueuse. Nous mettons un point d'honneur à offrir un service de qualité, et savoir que votre Zendesk est désormais mieux paramétré et que la nouvelle méthodologie aide vos collaborateurs est une grande satisfaction pour nous. N’hésitez pas à revenir vers nous si vous avez d'autres questions ou besoins à l'avenir. Nous serons toujours heureux de vous accompagner ! À très bientôt, Kurt Pinoy - CEO
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