Take control of routine tasks! #

Recurring Tickets is the smarter way to schedule work in Zendesk. Instead of relying on calendar reminders that can be dismissed or forgotten, recurring tickets are embedded directly into your ticket workflows — making them visible, actionable, and trackable from start to finish. This app helps our customers collectively run thousands of schedules for business-critical processes like customer check-ins, contract renewals, and compliance audits — ensuring important tasks never slip through the cracks.

"Our previous method of managing recurring tickets using a custom integration with calendar events was limiting and error prone. We now manage our proactive services reliably with Recurring Tickets."
— Melanie Hobman, Service Delivery Manager at Star21

Features

• Flexible Scheduling — Specify tickets to be created at any interval, at an exact time.
  
• Any Interval You Need — Choose from hourly to every few decades, and everything in between.
  
• Full Ticket Control — Define the exact values of any field on the tickets to be created.
  
• Invoiced Billing — Pay via invoice if needed; SweetHawk apps are always free on Sandbox accounts.
  

Why Use Recurring Tickets?

Many business processes are repetitive but critical. Recurring Tickets automates ticket creation so you can:

• Ensure consistency in workflows.
  
• Maintain a clear audit trail of recurring tasks.
  
• Reduce human error from manual scheduling.
  
• Free up team time for higher-value work.

Bundle pricing

When you're ready to fully implement processes and workflow automation across your business, you can get all SweetHawk apps bundled in the SweetHawk Suite app. Check out our pricing calculator and see the how much value you can unlock with the Suite.

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About us

Our Zendesk apps are used every day by over 500,000 Zendesk agents. These apps simplify and solve common and complex challenges, such as ITSM change management, Employee Service, and project management. Some of our most popular apps are:

• Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
• Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
• Calendar - link calendar events with Zendesk tickets to make your planning process simpler
• Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.
• Multilingual Agent Experience — Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.