Hide and display ticket fields dynamically with the Conditional Fields app

The Conditional Field app is your silent guardian behind the scenes. Like a ninja, it hides unnecessary fields across Tickets, Users, Organizations, and Help Center forms, displaying only what matters to your agents and customers. You have full control over when and where fields appear by setting conditions for each one. Your agents get a clean, distraction-free workspace, allowing them to quickly resolve tickets.**

🚀 Why Conditional Fields is a game changer

Organized ticket view - Hide ticket fields in Zendesk to reduce clutterFull control over ticket fields - Customize views at the Ticket, User, and Organization levelsAdvanced customization- Set conditions to any ticket fields and display only relevant information

💡 _Do you want to better manage ticket fields in Zendesk? _ Try the app now!

Upgrade the way you manage ticket fields

This app enables you to hide ticket fields in Zendesk based on conditions. You can define rules to tailor the view for specific agent roles, making navigation easier and improving user experience.

Important features

• Customize the ticket, user, and organization pages with flexible conditions.
• Shared conditions for Help Center forms, offering greater customization.
• Import/Export configurations:

  • Import your settings from a local file.

  • Export configurations for backup and recovery.

New features

• “Is empty / is not empty” conditions (also: present / not present) can now be applied to fields.
• Multi-select fields can now be used as conditions.
• Integer and text fields can be selected as drivers for present / not present conditions.
• Use end-user and/or organization tags as conditions.
• Hide forms from the Help Center dropdown if conditions from end-user or organization tags are not met. Multiple configurations can be applied to a single field.

• Set remaining option as default: if only one option remains after conditions are applied, that option will automatically be preselected (instead of showing “-”).

Core Features

• Configuration possible in three levels

  1. Forms

  2. Fields

  3. Options

• Choose a form to configure

• Get a clear overview of all created fields
• Set fields in bulk as disabled, hidden, mandatory, or condition-based
• Customize dropdown options by disabling, hiding, or applying conditions
• Set up shared conditions to show or hide fields for specific groups or all users.

Data Disclosure: Our apps are fully UI-based and 100% GDPR compliant. All data remains securely within Zendesk, and our apps do not access, store, transmit, or process any user data outside the Zendesk environment.

App inquiries

Contact us if you have any questions, comments, or feature requests regarding this app.

About Leafworks

At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.

Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.

More from Leafworks

Contact

Mail: zendesk@leafworks.de Web: www.leafworks.de