Communicate instantly with Broadcast for Zendesk

Keep your entire support team in sync - instantly!

SweetHawk’s Broadcast app lets you send messages or alerts directly to Zendesk agents right inside Zendesk. Whether you need to announce urgent updates, share important reminders, policy changes, or alert agents about system outages, Broadcast ensures the right people get the message, at the right time.

Designed for clarity and speed, to ensure your team never misses critical information while working on tickets.

Track message engagement in real time to know who’s up to date and who still needs to see your announcement.

Features

• Instant in-Zendesk notifications – send announcements that appear directly inside the Zendesk interface.
• Set priority for each message - Higher priority announcements popup instantly, while lower priority broadcasts appear in the top bar feed.
• Targeted or global messages – broadcast to specific agents or your entire team.
  
• Track engagement – see who’s viewed or acknowledged each broadcast message.

We keep your data safe, per our privacy policy.

About SweetHawk

SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as ITSM change management, HR process automation, and project management. Our apps include:

• Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
• Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
• Calendar - link calendar events with Zendesk tickets to make your planning process simpler
• Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.

If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the SweetHawk Suite.