Time-based workflows for anything on a ticket

Enforce, measure, remind and report on any ticket-related actions.

Our customers run millions of timers every month to track and enforce workflows, ensuring nothing in their Zendesk goes unnoticed. From contractual SLAs and internal OLAs to team performance and customer responsiveness, Timers is your go-to solution.Setup is so simple, you can start using it immediately to optimize operations.

Features

• Unlimited timersTrack as many things as required on a ticket.
• Automate with triggersEasily configure and automate timers using Zendesk triggers for seamless workflows.
• Real-Time Agent UpdatesKeep agents informed with live updates on timer progress like remaining time.
• Full Timer ControlStart, stop, pause, or resume timers at any stage in a ticket’s lifecycle.
• Custom Business HoursTrack time during customized sets of business hours.
• Automated ActionsTrigger any ticket actions like notifications, status updates, and more at set times before or after timers end.
• Customizable ReportingReflect timer data in ticket fields exactly how you need it, ensuring precise and actionable reports.

Usage limitation

Plan includes 500 timers per agent per month. Contact us if you need a larger volume. No limits apply when subscribed to the SweetHawk Suite.

About SweetHawk

SweetHawk’s Zendesk apps are used every day by over 200,000 Zendesk agents. These apps simplify and solve common challenges, such as ITSM change management, HR process automation, and project management. Our apps include:

• Tasks & Subtickets - automatically create task lists within Zendesk tickets or create subtickets to assign responsibilities out across multiple agents or teams
• Approve - create flexible and auditable approval processes for your Zendesk workflows (even if your approvers aren’t Zendesk users!)
• Calendar - link calendar events with Zendesk tickets to make your planning process simpler
• Recurring Tickets - set up repeating workflows (like renewals or security audits) once, then Zendesk will create tickets to manage those processes at any intervals you’d like.

If you’re ready to extend your Zendesk instance to processes and workflow automation a reality across your business, you can get all of these apps (and 10+ more) in the SweetHawk Suite.