Turn Zendesk into a scheduling machine

Join 1000+ organizations collectively already linking hundreds of thousands of calendar events to tickets each year, syncing seamlessly to and from Google and/or Microsoft, taking scheduling workflows to the next level!

The Calendar app will help you to setup any workflow around events by allowing you to connect tickets to events or vice versa. For example, if your appointment booking system creates events in Google or Microsoft calendar then you can let the Calendar app take care of the rest by automatically creating tickets based off those events.

Features

• Create any number of organization-wide calendars

• Agents can connect any number of personal calendars

• Granular calendar read and write permissions based on any combination of roles, groups or just specific users

• Google calendar integration

• Microsoft Outlook calendar integration

• Link events to tickets, link tickets to events

• Create events on tickets, create tickets on events

• Have events automatically created on tickets based on trigger conditions
• Have new tickets automatically created on new events from Google/Microsoft as they come in
• Optionally hide the full event details from Google or Microsoft and just show busy times

• Monthly, weekly and daily calendar views

• Calendar views allow for quick (re)scheduling based on availability

• Sync event data to ticket fields for use in ticket responses, views, triggers and reporting

• Workflows: generate ticket updates at any time before or after the event starts or ends

About SweetHawk

SweetHawk has been building apps for Zendesk since 2015. Their first app, Calendar, was installed by dozens of businesses within weeks of release which inspired them to create more apps like Tasks, Approve, Reminders and Notify, creating a Super Suite of apps all complimenting each other to address larger use cases such as ITSM change management, project management and HR process automation. Today, well over 100,000 agents use SweetHawk apps for Zendesk every day.