Get accurate and consistent address information from your users

Integrate the power of Google Address Autocomplete to your Zendesk help center ticket forms to:

• Capture accurate and consistent address information each and every time - produce clean data that can be used directly by your Zendesk agents, consumed by business-critical integrations, or extracted for analytics.

• Make it easy for your end-users - address autocomplete and validation has become an expected experience for users of the modern web as it removes both effort and uncertainty.

Note: The Google Address Autocomplete functionality produced by this app uses the Google Maps API and requires an API key - you can generate one by following these simple instructions from Google to get started. This key will be required during the installation process.

Development wanted - developers need not apply

Traditionally, integrations of this kind require technical know-how and costly development resources to implement.

This app removes those barriers by providing an easy-to-use wizard that will walk you though a few simple options and generate a code snippet customised to your instance that you can simply copy and paste onto your help center - the tool does all the heavy lifting!

Best of all, the integration is fully self-contained so it can be used on any theme:

• Default Zendesk-provided theme

• Third-party themes purchased through the Zendesk Theme Marketplace - just make sure you have a developer license!

• Customised theme implementations

Customized integration - designed by you!

• Nominate a field for end-users to perform an address search

• Break out individual parts of the resulting address into separate ticket fields to suit your workflow - perfect for more advanced analytics or integration use-cases. For example: [address.locality][separator][address.postcode] > My Suburb Field, [country] > My Country Field

• Control exactly where it should be displayed (and where it shouldn't) - have it available everywhere or restrict it to just particular ticket forms.

• Restrict address results by country to ensure the results are relevant to your customers. For example, only return addresses in the United States of America.

Want to know more?

If you have any questions or want to know more, don't hesitate to reach out!

Zenplates is a leading Zendesk partner specializing in apps for Zendesk Support and ready-to-use themes for Zendesk Guide.

As Zendesk experts, we also offer a range of other services, including optimization, data migration and general consulting for the Zendesk Suite. For more information, please contact us via our website - we'd love to hear your feedback or suggestions!