Support Change Assistant

Detect and fix broken Triggers, Automations, Views, Macros and SLAs

Preview image of app

This app enables Zendesk administrators to quickly detect and fix broken references in Triggers, Automations, Views, Macros and Service Level Agreements (SLAs) - an important companion to any effective change management process that provides peace of mind that your Zendesk instance is working the way it should.

Learn to love change

Updates to the way your Zendesk instance is configured are an important part of adapting and growing your customer service strategy over time, but as your environment becomes increasingly more complex, they can also represent significant risk if not managed properly.

Without a systematic way to detect issues, these changes can unintentionally break existing workflows and go undetected for long periods of time.

Feature-rich, for the time-poor

  • Audit Triggers, Automations, Views, Macros and Service Level Agreements (SLAs) for broken references
  • View a quick summary to show what needs your attention the most
  • View a detailed line-by-line breakdown of each issue
  • Navigate directly to the problem with a single click
  • Filter results quickly isolate areas of interest
  • Export results to easily get input from other stakeholders

When should I use this app?

This app should be run as part of the change management process after implementing any significant changes.

For true peace of mind, we also recommend revisiting this process on a regular schedule to catch any issues that can result from the day-to-day optimization of your instance.

Looking for more?

Zenplates is a Zendesk partner specializing in themes, apps, migrations and consulting services for the Zendesk Suite. For more information, please visit our website or email us directly.

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