How the SAP Sales Cloud C4C App works

SAP is one of the most popular and largest erp-system-provider alongside Oracle, Sage, Salesforce and Xentral. Enterprise Ressource Planning (ERP)-systems enable businesses to keep track of their business processes across all departments and gather and analyze business data in one central solution. That means that all relevant business units, like sales, production, HR, accounting, customer service, and so on, should collaborate centralized in order to manage and optimize their workflows. Either with an on premise-, or more commonly, a cloud erp-system.

When it comes to customer service, you have to make sure that the customer support agents have all the relevant information they need, in order to solve customer requests fast and efficiently. To do so, the customer service agents oftentimes need backend information from the erp-systems, like order history, lead or account status and so on. This app connects your Zendesk instance with SAP Sales Cloud to exchange data.

Overview

The SAP Sales Cloud C4C app from Leafworks, enables you to connect your SAP Sales Cloud to Zendesk and helps your customer support agents to gather all relevant information from your SAP that are needed to solve customer requests.

Features

• Show data from SAP entities account, individual customer, contact, lead and opportunity
• Fully customize screens with fields from SAP. Use special field types and labels to structure data. Directly see the screens in the preview
• Search SAP customers and link to the Zendesk user permanently
• Display customer data including leads and opportunities in the ticket view

App inquiries

Contact us if you have any questions, comments, or feature requests regarding this app.

About Leafworks

At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.

Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.

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Contact

Mail: zendesk@leafworks.de Web: www.leafworks.de