Love to get everything out of your Zendesk? Then this app is for you.
Manage spam with granular controls on your suspended tickets in Zendesk.

★ Core Features

• Automatically recover suspended tickets from a support address
  
• Automatically recover suspended tickets and set a requester
  
• Bulk delete suspended tickets
  
• Bulk recover suspended tickets
  
• Manually add tickets to recover or delete queue
  
• See if and which suspended tickets are going to be automatically processed
  
• View the body of the Suspended ticket in a better way (this will make your life so much easier)
  
• Add a tag to a recovered ticket to unlock reporting in Explore.
  
• Add an internal comment to show an agent a ticket was recovered
  
• Create views/custom lists by Brand or Support Address
  
• Search and filter in Suspended Tickets
  

★ Processing rules

• Create (nearly unlimited) rules for automatic processing of recurring suspended tickets
  
• Auto recover, delete or skip (for manual decision making)
  
• Process on sender, recipient, subject, content, cause or message ID
  
• Process suspended tickets in the background (so you can move on with your day)
  
• Recover suspended tickets from a support address
  

★ Use cases

• Received tickets from a support address
  
• Received tickets with only an attachment and no body content
  
• Repetitive emails from systems that do no follow the Zendesk ticket flow
  
• When it’s required to monitor the Suspended tickets queue
  

Ideal for teams that need more to spend less time on suspended tickets

Automated suspended ticket processing. Manage your ticket suspensions in Zendesk Support.
Built by Sparkly. 7 day free trial included. Free for sandbox accounts.

Sparkly, Utrecht, the Netherlands.