Complete Control Over Your Data / Komplette Kontrolle über Ihre Daten

Mit der GDPR Compliance-App für Zendesk optimieren Sie Ihre Datenverwaltung. Löschen oder anonymisieren Sie sensible Informationen, erfüllen Sie DSGVO-Anfragen und sparen Sie Speicherplatz mit der neuen Funktion zur Massenbearbeitung von Anhängen. Klicken Sie hier, um mehr über die App zu erfahren.

Ensure that all your Zendesk data is fully compliant and deleted on time. Process the user’s request swiftly to meet any data privacy regulations. Comply with: GDPR, CCPA, PII, LGPD, PIPEDA, APEC, CBPR, HIPAA, PCI, CPA, CTDPA, OCDPA, TDPSA, MTCDPA.

Try it for free for 7 days. Simply install a plugin to your Zendesk.

If you want to see the GDPR Compliance in action, book a demo. It will only take 15 minutes to learn how it works.

All-in-One Data Management & Compliance

Zendesk GDPR Compliance is an advanced tool for deleting, redacting, and bulk processing the backlog of users, tickets, organizations, and attachments. It has a wide range of configurations that give you complete control over your customer information.

There are 4 essential processes:

1. Anonymize Sensitive Data

Remove only personal information—names, emails, phone numbers, and more—from Zendesk tickets and preserve the necessary ticket data for reporting and analytics. This will allow you to stay compliant without losing valuable insights.

2. Bulk Delete Tickets, Users, and Organizations

Don’t waste time manually removing outdated data. Use the app’s flexible bulk deletion tools to clear out hundreds or thousands of old tickets, users, or organizations in one go. Set your own criteria for deletions, whether by user status, ticket age, or other custom fields.

3. Retrieve Customer Data Individually or in Bulk (New!)

Respond to individual data subject requests with ease. Download all related user information, including attachments, into a file in just a few clicks.

Need to retrieve larger volumes of data? The new Bulk Retrieval add-on lets you bulk export user, ticket, or organization data from Zendesk in CSV or HTML formats. Easily archive business data, audit accounts, or prepare reports—all while saving hours of manual work.

4. Redact Attachments by Type - First 3 GB Free

Effortlessly manage Zendesk storage with our Attachment Redaction feature—now with file-type filtering! Choose which file types to redact or keep, such as PNG, PDF, CSV, MP4, etc., and delete attachments in bulk or individually without altering ticket details. Free up space, reduce clutter, and save on storage costs.

Available exclusively for Premium users with a free trial and сleanup options up to 150 GB, plus custom solutions for higher storage needs.

Why choose GDPR Compliance for Zendesk?

Advanced Filtering for Precise Cleanup

Build custom, combined lists to take full control of your data management. Filter different types of Zendesk data by tags, standard and custom fields, periods, and more. Here are some common use cases:

• Inactive users with no tickets: Identify users who haven’t submitted any tickets and delete them in bulk with just one click.
• Users within specific organizations: Filter users from organizations like test accounts, churned organizations, or closed departments, and quickly remove their data.
• Tickets of suspended users: Quickly find suspended users and bulk delete their tickets to free up space.
• Users with anonymization requests: Add a specific tag to such tickets, filter users by those tagged tickets, and anonymize their data fast to stay compliant.

Create the exact workflows you need to clean up Zendesk data according to your specific criteria.

Flexible Data Choices

Handle both bulk and individual data tasks effortlessly. Manage thousands of tickets, users, or organizations in one go or target specific records. You can also define how each task should run with process preferences. Choose what type of data you want to remove or extract and save it in different presets for future use.

Automated Compliance with Scheduled Tasks

Set automated schedules for data deletion, anonymization, or attachment redaction. Choose how often tasks should run (weekly, monthly, or yearly), and let the app run smoothly in the background. It ensures your Zendesk data stays compliant without much effort.

Detailed Analytics for Performance Tracking

Track your compliance progress with in-depth reports showing exactly what's been processed. Get insights into the number and types of handled requests sorted by agent, group, or date. These reports let you measure performance, track progress, and ensure your compliance workflows run smoothly.

High-Level Security

Your data security is our top priority. Our app guarantees that all client data is handled securely without the use of AI or bots. We adhere to the highest standards of data protection and confidentiality, ensuring your information remains safe and private at all times.

A free trial is available, so go ahead and test the app! We guarantee that adhering to privacy regulations becomes smooth and hassle-free with our GDPR Compliance.