Complex support processes, fragmented communication, and confusing tickets. Sound familiar?

Many companies using Zendesk face similar challenges: collaboration with various departments and external partners quickly becomes unclear. Important information is scattered across multiple tickets, standard features reach their limits, and small gaps in the user interface lead to high manual effort.

This is exactly where Leafworks' Universal Toolkit by Leafworks comes in. It combines seven specialized apps designed to simplify and structure your support processes, without additional interfaces, directly within your existing Zendesk instance.

The toolkit includes the following apps:

• Side Tickets Premium: An enhancement of the Zendesk Side Conversations. Manage multiple communication streams via side tickets. Forward and edit messages between tickets. Define ticket templates.
• Attachments Manager: Manage large volumes of Zendesk attachments. View and categorize them within Zendesk.
• Deeplinks Plus: Access external systems like CRM or ERP with one click, no custom integration needed.
• Conditional Fields: Show/hide ticket fields and options based on conditions in Tickets-, Organizations-, User pages, and Help Center forms.
• Ticket Manager Plus: Split comments into separate tickets. Merge ticket information into one. View ticket history.
• Related Tickets: View related tickets based on matching custom fields like requester, order ID, customer ID, etc.
• Alert Wrong User: Warn or prevent agents from assigning tickets to certain names or email domains.

Your Benefits

Save up to 50%
The apps are available for $9 per agent. For a team of 10 agents, the individual apps would normally cost $173. With the Toolkit it just costs $90, saving you almost 50%.

Full Control Over Your Data
Our apps operate entirely within the User Interface. Leafworks never has access to your data. All information stays within your Zendesk instance. GDPR? 100% compliant.

Technical Support & ConsultingOur support team is available for any questions. For more complex needs, our consultants can assist with customized solutions.

Scalable & Low-Maintenance
Once integrated, our apps run smoothly on your Zendesk instance — no matter your team size or ticket volume.

👉 A detailed overview of each app can be found in Help Center section for the Universal Toolkit .

App inquiries

Contact us if you have any questions, comments, or feature requests regarding this app.

About Leafworks

At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk-related challenges. We are happy to develop your Zendesk app. As Zendesk implementation advanced partner & premier partner we look back on long-term and extensive experience.

Our team consists of Zendesk implementation consultants, developers and creatives. We are looking forward to your project. Book a free consultation here. We are happy to hear from you.

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