5,000+ companies have chosen Lotus Themes for their top-notch UX/UI design, consistent performance, ease of use, and multiple built-in features. Even Zendesk hires us to improve their help centers. View case studies →

Now supports Zendesk AI-powered generative search

Flatrock fully supports the new Zendesk Generative Search functionality — a major upgrade that uses AI to provide instant, conversational answers based on your help center content.

This feature improves the self-service experience by analyzing user search queries and generating natural-language answers using your existing articles. It helps customers find the right information faster, reducing ticket volume and improving satisfaction.

• Fully compatible with Zendesk’s Generative Search

• Optimized layout and structure for better AI responses

• Enhanced search UX for both desktop and mobile users

Flatrock — one of the best Zendesk themes for Help Centers

Flatrock by Lotus Themes is a modern and highly customizable Zendesk theme designed for companies that want a better Zendesk Guide experience without writing any code. Whether you’re launching a new help center or upgrading an existing one, Flatrock provides all the tools you need for a professional, branded, and user-friendly support experience.

Why Flatrock is one of the best Zendesk Guide themes

Our theme is built on Zendesk’s latest Templating API v4, which means better accessibility, improved performance, and greater flexibility. It includes modern design patterns, advanced no-code settings, and extensions that help you create one of the best Zendesk help centers in your industry.

Lotus Themes designed Flatrock not just as a look-and-feel layer but as a complete toolkit that turns your Zendesk Guide into a fully branded support platform. You don’t need to hire developers or designers; everything is accessible from the Zendesk admin panel.

Key features of the Flatrock theme

• Built-in settings for full branding without code

• New layout and color options for all pages

• Multiple header and navigation configurations

• Modern request form using Zendesk’s Garden UI components

• Retina-ready, responsive design

• Accessibility-focused layout and styling

• Lifetime updates and multi-language support

• Compatibility with extensions like Table of Contents, Alerts, Side Navigation, and more.

Trusted by Zendesk users worldwide

Flatrock is created by Lotus Themes, one of the leading Zendesk theme providers on the marketplace. Thousands of businesses have improved their help centers using our themes. Whether you’re a startup or an enterprise, Flatrock gives you complete control over design and functionality, with no development skills required. Take a look at our portfolio and case studies.

Real-World Use Cases and Benefits

• Startups use Flatrock to launch professional help centers in days, not weeks.

• SaaS companies love the fast setup and full design control without engineering help.

• E-commerce brands rely on our responsive design and powerful extensions to provide great mobile experiences.

• Enterprise teams appreciate the accessibility standards, advanced customization, and long-term support from Lotus Themes.

Add more functionality with extensions

Zendesk extensions are ready-made solutions that improve the self-service experience and overcome problems of the default help center.

• Side navigation. Display categories, sections, and articles on inner pages.
• Table of Contents. Highlight titles of relevant sections as users scroll through articles.
• Alerts. Inform users with simple, customizable, and responsive notifications.
• Contacts widget. Show various options for contacting support with one click.

See All Extensions →

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