The Five9 Intelligent Cloud Contact Center supercharges Zendesk with powerful voice and digital capabilities through the Five9 Adapter for Zendesk. Five9 brings advanced telephony, industry-leading AI, and omnichannel support directly into the Zendesk workspace, enabling agents to deliver faster, smarter, and hyper-personalized customer experiences —all within a single, seamless desktop.
Five9 + Zendesk: Why We Win Together
Five9 is an industry-leading provider of cloud contact center providing end-to-end solutions with digital engagement, analytics, WEM, and AI.
With more than 13 years of partnership and over 280 joint customers worldwide, Five9 and Zendesk have built a strong foundation of trust and innovation, redefining CX with elevated customer experiences through seamless AI-powered integrations.
The Five9 adapter for Zendesk allows businesses to access a unified, AI-enhanced agent desktop that speeds up resolutions, enhances satisfaction, and empowers agents with the tools they need — all within the Zendesk agent workspace.
Proven Performance:
Zendesk Support & Sell Integrations
Voice Intelligent Routing
Real-time transcription & summaries
Autonomous AI Agents (Five9 Studio IVA)
Dynamic Federated Routing & Presence Synchronization
Robust Outbound Dialing
Embedded Workforce Engagement Management
Connected Omnichannel Experiences
CX-Driven Results:
Streamlines voice & digital interaction management
Enhances efficiency with automated routing
Expedites resolutions with AI-powered guidance
Personalizes self-service with AI Agents
Unifies agent presence automatically with ease
Improves sales and customer outreach
Boosts agent productivity and performance
Effortless customer engagement across channels
